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Our Warranties

How to make a claim
and benefit from your warranty?

Contact our customer service heroes

Contact our team by e-mail using the contact form or by phone at 
1-800-290-0465.
Make sure you have the following information with you:
  • your order number 
  • the 9-digit production code starting with * or the item number (SKU) 
  • a picture of the defective parts (if applicable)
We will get back to you as soon as possible.

Let our team evaluate 
the best solution for you

Our agents are familiar with our various warranties and want what’s best for you.
Depending on the problem, they will help you determine whether it is best to replace only certain parts or the entire product.

Enjoy your new furniture!

Once the claim process has begun, you will receive the replacement parts or the entire item (if applicable) quickly.
You will be able to enjoy your products again in just a few days (7 to 10 business days).