Shipping and returns

Shipping & Returns

Shipping

Delivery for Canadian customers


For Canada, we offer free delivery on ALL orders over 75$! A charge of 7$ will be added for orders under 75$. 

No-one likes nasty surprises at checkout, so you have our word the posted price is the price you pay, plus applicable taxes… and nothing else!

Our carrier makes deliveries Monday through Friday. It can take up to seven days (on average) for your order to get to your home. Note that average delivery times may be different when there’s a holiday.




For the U.S., we’re thrilled to tell you we offer free delivery on ALL our products, no minimum order!

Tracking your order

Once your order has shipped, the shipping and tracking information is emailed to you. You can use your tracking number to track your order on the carrier's website… and we also list it on your account. Settle down, enjoy a coffee, and just be a little patient: it may take a few days for the information to be updated. In the meantime, if you want tips to prepare your project, check out our blog!

If you’re not home…

We know you have things to do, so you may not be home for the delivery. The carrier is free to decide whether they should leave the package at your door or take it to the nearest Fedex center… in which case, they’ll leave you a card telling you where to go pick up your order.

We deliver large boxes!

Some packages are REALLY big. We suggest you check the size of the box to make sure it’ll fit in your car if you have to go pick it up. It’s also a good idea to think about getting a friend to come along so you have some help bringing it home. You can check out our box sizes on the “Products” page, under “Dimensions”.

We deliver throughout (most of) the U.S. and Canada!

Yes, we know it doesn’t seem to make sense, but right now we can only deliver products to U.S. and Canadian residents. Please don’t hate us!

Americans: Residents of Hawaii, Alaska, and Puerto Rico: You live in a fantastic place, but there’s a downside: we can’t deliver to your home by our standard shipping method. The costs are unreal! We also can’t deliver to P.O. boxes or Military APO/FPO addresses.

Canadians: Residents of Northern Territories and Yukon: You also live in a fantastic place, but we can’t deliver to your home by our standard shipping method for the same reasons as the U.S.! We also can’t deliver to P.O. boxes.

** Some people ordering from regions considered difficult to reach by road might be contacted after the purchase. In this case shipping fees might occur and the option of canceling the order will be available to you.

Did you order more than one product?

Great! But keep in mind that products may be shipped from different places. There’s a chance you may not get your full order in a single day, or it may be delivered in two or more boxes. Would you like a little clue that tells you how many boxes you’ll be getting? Just count the tracking numbers, that’s the number of boxes in your shipment. Accessing your tracking numbers is easy: just go to your account.

We really want to be sure the products you buy are in good shape when you get them. When you look at the packaging, you may see a just a plain old brown cardboard box but we put a lot of work into testing and certifying it so the product is protected during shipping and delivery. If anything happens to it while it’s on its way to you, contact us as soon as you can. We’ll be happy to help you.

If you have any other questions about the shipment of your order, feel totally free to contact us. We’ll be glad to help!

Returns

We’re very proud of our products and we really hope you’ll like them. That said, if you’re not 100% satisfied with what you buy, you can return it, no problem, we understand how hard it is to choose from so many options! Once your order arrives, you can return it within 30 days. All we ask is that you send the product back in the same condition you received it, in its original box or packaging.

And we hope you’ll understand that delivery costs are really high. We’re willing to eat some of that cost so you can feel free to return the product, 15% of the cost of the items returned will be charged as a return shipping fee. Contact us directly to find out what you need to do.

Products on sale may not be refundable, but if this is the case, you’ll see it clearly on the product page… no worries!

Was there any damage to your order?

We really don’t want this to happen, because we put so much effort into testing and certifying our packaging to make sure your products are protected in transit! The sad thing is, it’s out of our hands. When you open the box, look the merchandise over carefully and contact us if you find any broken parts.

Oh no! Missing parts!

We don’t like this either, but stuff happens. If it ever happens to you, contact us and we’ll help you out solving the problem.

Cancelling an order

Changed your mind? That’s too bad but it can happen! There’s just one small hitch: we can’t cancel an order if it’s already shipped. And because we’re always working so hard to get your products out to you that much faster, there’s a good chance your order is already on its way. It’s hard for us to give you an idea of how long it may take before your shipment leaves, since it depends on so many factors. We’ll always do everything we can to help you and cancel your order. The best way to do it is to call us directly it’s faster!

If you have any other questions about our return policy, feel totally free to contact us. We’ll be glad to help!