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How can we help?

We offer support in English, French, Spanish

Hours of operations

  • Monday to Friday from 8:30am to 7:00pm
  • Saturday from 9:00am to 5:00pm
  • Sunday from 10:00am to 5:00pm
  • Closure of our offices on Christmas Day and New Year’s Day.

(Eastern time zone)

Need help with a broken or missing piece and need a replacement part?

Even if we do our best to protect your new purchase for travel, and even if we put all our quality control measures in place, sometimes things go wrong…. Our experts will make sure the wrong is set right again!

Need help assembling your product?

Something isn’t quite right? Your dog ate the assembly guide, you mis-placed a screw or perhaps your patience for the last few steps? Our assembly experts are there to help you, we can even assist you over Skype if needed!

Need help finding your order or service part order?

You’re wondering why your package hasn’t arrived yet, or your tracking number doesn’t show any movement. Please contact our experts and they will do whatever it takes!

Need help finding the right product?

You’ve seen it on Pinterest and are inspired to have that look in your home? We can help guide you through our collections to find the right pieces to bring your vision to life. Or maybe you are just simply looking for more information on a product…. Contact our product specialists they can help!

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