Discover our service

How can we help?

We offer support in English, French, Spanish

Hours of operations

  • Monday to Friday from 8:30am to 7:00pm
  • Saturday from 9:00am to 5:00pm
  • Sunday from 10:00am to 5:00pm
  • Closure of our offices on Christmas Day and New Year’s Day.

(Eastern time zone)

We’re pretty sure that you have better things to do with your time than to wait on hold.

Good news: 98% of the calls are answered in 30 seconds or less. We hope to speak to you soon—literally!

Solutions that are close to home

South Shore is a family company based in Quebec. We design our own pieces, and make them in house or with our certified manufacturing partners. So we’re never far away when you call us with a question or concern. Our team is in constant contact with our design, production and distribution teams, making it easy to find answers for you—whether it’s a five-minute call about delivery or an hour-long tutorial on how to assemble a storage unit. When we put so much time into crafting our pieces, why would we put a limit on support?

Meet our team

  • Img lily
    El paso
    Lily loves to sing even if she can’t quite hold a note. What she can hold are amazing dinner parties where everyone gathers around for good food and an even better laugh. So it comes as no surprise that what she enjoys the most about South Shore is being part of a close-knit team that feels like family.
  • Img melina
    For Mélina, who joined us in 2013, South Shore doesn’t just feel like family, it is family: her mom and dad both work in the same department. Her favourite South Shore product? The Crea craft table. She loves its clever use of space and ingenious design. Her guilty pleasure: peanut butter and chocolate ice cream.
  • Img mario
    El Paso
    Mario is our team leader in the El Paso office. He lives in a small loft, and has a special fondness for South Shore storage cabinets that make clutter a thing of the past. Mario also likes to de-clutter the customer experience with his helpful approach and inventive solutions.
  • Img jeff
    With his own band and an arms full of tattoos, Jeff may come across as a tough guy, but he is actually afraid of spiders. He loves South Shore’s culture of kindness and respect, and takes pride in sharing those values with every customer that calls him for assistance.

Our Warranty

Our furniture is like family to us. And we never turn our back on family.

Our commitment to our furniture—and to you—doesn’t end the minute you’ve purchased the piece.

Our product warranties
We offer a 5-year warranty on all of our manufactured furniture pieces and a 1-year-warranty on accessories and products manufactured by our certified partners.
Our service promise is for life
If you need a part for an item that has been discontinued, we’re always just a phone call away.
See our warranty

Find out what we're made of

Get to know us